USERS GUIDE

※※※【how to order】※※※

●Orders can be placed on this website.
On the product information page, a shopping cart is posted along with introductions and photos of each item. Please select the size, color, etc. before ordering.
Please note that changes cannot be made after the order is completed.

●Click here for details on the handling of personal information provided by customers.
・Head office and distribution center business hours: 9:00-17:00
・Closed days: Saturdays, Sundays, holidays, our company's holidays <New Year's holidays, Obon holidays, etc.>

* Orders on this site are accepted 24 hours a day!

・Contact information Washio Co., Ltd. Product Information Section Phone: 079-452-0311
* Reception 9:00-17:00 (excluding Saturdays, Sundays, public holidays, and company holidays <New Year holidays, Obon holidays, etc.>)
E-mail: Click here for email

When you place an order, we will always send you an "Order Confirmation Email" to confirm your order.
We accept orders 24 hours a day, 365 days a year, but for orders and inquiries received after 3:00 pm on holidays and the day before the holiday, we will send an order confirmation email and reply on or after the next business day. Thank you for your understanding.

[If it does not arrive within 2 business days]
We apologize for the inconvenience, but please contact us if you have not received your order email or fax, or if you have not received the order confirmation email from us. I will do it.

*It seems that the order acceptance email from our store may be automatically sorted into your spam folder due to the spam filter service provided by your server.
Please check again and contact us.

※※※【payment method】※※※

・You can choose cash on delivery, credit card payment, or Shop Pay in the shopping form.

● Shop Pay

● Cash on delivery

We can deliver at a specified time, so even those who work can receive it smoothly.
Fee: 330 yen (tax included)

[Regarding receipts for cash on delivery]

The cash-on-delivery receipt issued by the shipping company attached to the invoice serves as the receipt.
(This is an official receipt according to accounting laws and regulations recognized by the tax office.)

● Credit card payment

VISA/MasterCard/JCB can be used.

*Available payment methods
[VISA/MasterCard/JCB]
Lump-sum payment, revolving payment, installment payment (2,3,5,6,10,12,15,18,20,24 times), bonus lump-sum payment

※※※[Delivery method]※※※

If the total amount of ordered products is 11,000 yen (tax included) or more, shipping is free throughout Japan!
Usually, we will ship your order using Kuroneko Yamato courier service within 2 business days of receiving your order. In addition, delivery of yetina onlinestore is limited to within Japan.
*Please note that depending on the stock status of the product, shipping may take some time.

◆Courier delivery fee

region	detail	Fee
Hokkaido/Okinawa	Hokkaido/Okinawa	1800 yen
Northern Tohoku / Northern Tohoku	Aomori / Iwate / Akita / Yamagata / Fukushima / Miyagi	1000 yen
Areas other than the above	Kanto / Shinetsu / Chubu / Hokuriku / Kansai / China / Shikoku / Kyushu	700 yen

◆If you want to specify a delivery date and time When ordering, please select it on the shopping form.
*Delivery date is limited to one month from the date of order.

■ Delivery delays due to bad weather, disasters, traffic restrictions, etc. Delivery delays or delivery failures may occur due to weather, disasters, traffic conditions, etc.
Therefore, even if you have specified a desired delivery date and time, we may not be able to deliver the item as specified.
We apologize for any inconvenience this may cause and ask for your understanding in advance.
Please note that regarding the delivery status after shipment, please contact the delivery company directly.
For the latest information, please check the homepage of each delivery company.
▶ Courier delivery “Yamato Transport” >

◆If you would like to receive your order sooner Due to the shopping system, you can select a delivery date starting from the 5th day of your order.
If you would like your order to be delivered within 5 days, please enter your desired delivery date in the comments section of your order.

We may not be able to meet your requests for ordered products or delivery depending on the region, but we will do our best to accommodate your requests.

◆In the case of reshipping due to a wrong address entered by the customer Please note that shipping charges for reshipping will be charged separately.

◆If you are not home when the item is delivered, Kuroneko Yamato's system allows the item to be held at the office for a maximum of 7 days from the shipping date, after which time it will be returned to us. If you wish to have the item redelivered, please note that you will be charged the reshipping fee.

Specify delivery time (please specify one of the time slots)
Morning 8:00-12:00
14:00-16:00
16:00-18:00
18:00-20:00
19:00-21:00
*We may not be able to accept certain time requests.

※※※[About returns]※※※

At our store, we inspect all of our products and deliver products that are in perfect condition to our customers, but in the unlikely event that something happens, we ask that you check the product immediately after receiving it. I will do it.

Regarding returns, innerwear, socks, and accessories are limited to unworn items, regardless of the customer's convenience or our company's convenience. We will only accept returns if you contact us by phone or email within one week of receiving the product.
If you would like to return an item, please be sure to check the details of the procedure below and contact us.

※※※[About exchange]※※※

We do not accept exchanges at the customer's convenience.

If you wish to exchange the item, please return the item you received and place a new order.

■■■About the return procedure

◆ If we cannot accept returns

・Products that have been used by the customer; ・Products that have been washed; ・Products that have been sent for cleaning; ・Products that are stained or scratched by the customer; ・Products that have been delivered for more than a week merchandise

◆ Return procedure flow Please check the product immediately after receiving it.
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If you have any returned items, please contact us via email within one week.

▼ Email address: Click here to email
*Please be sure to include your order number, name, and details in the body of the email.
If you do not fill out the form, it will take time to identify the customer and our response may be delayed.

↓

We will provide you with detailed information on return/exchange methods, shipping charges, etc. by email or phone.

◆ Address for returning returned products For returned products, please contact us and send them along with the return slip to the return address below.
・Address: 741-1 Takahata, Shikata-cho, Kakogawa-shi, Hyogo 675-0304
・Address: Wasio Co., Ltd. Returns and Exchanges Section

[Precautions when returning items]
- Please keep the copy of the shipping slip for the returned item until the return process is completed.
Please note that in the unlikely event that we do not receive the returned item, we will not be able to respond without a copy.

■■■About return shipping and handling fees

◆ Shipping and handling charges for returns Shipping and handling charges vary depending on the situation. Please check the following.

[In case of return due to customer's convenience] (wrong image, wrong size, wrong order, etc.)
・Customers are responsible for the return shipping costs.
- Transfer fees for refunds will be borne by the customer.
(*The refund amount minus the transfer fee will be credited to your account.)
・If your order becomes as follows if you purchase a total of 11,000 yen (tax included) or more at the time of ordering, or if you purchase a product with free shipping and return the product for which we paid for the shipping, Please note that the shipping fee that we originally paid for shipping will be deducted from the refund amount.
* If the total amount of the purchased items after the return is less than 11,000 yen (tax included)
*If you purchase an item eligible for free shipping and return the item eligible for free shipping.

[In case of return due to our company's circumstances] (defective product, wrong delivery, etc.)
- We will pay the return shipping costs, so please pay by cash on delivery.
- We will bear the transfer fee for refunding the product price.

◆ Refund method and timing Regardless of the customer's payment method, refunds will be made by bank transfer.
- After confirming the arrival of the returned product, we will transfer the amount to your designated account (Japan Post account or bank account) within 3 business days.
- Fees vary depending on the financial institution designated by the customer.
・We apologize for the inconvenience, but we cannot accept deductions from the amount charged for a new order and the amount refunded, as the system is prone to errors and we are concerned that this may cause inconvenience to our customers. Thank you for your understanding.

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